Refund Policy

Effective Date: June 12, 2026 | Last Updated: June 12, 2026

1. Introduction

At Starbird Chicken, we are committed to delivering high-quality food and an outstanding customer experience with every order. We understand that issues can occasionally arise, and we want to make sure that our customers are treated fairly and consistently when they do.

This Refund Policy outlines the terms and conditions under which Starbird Chicken will issue refunds, partial refunds, exchanges, or order cancellations. By placing an order through our website or other channels, you agree to the terms described in this policy. This policy is governed by applicable United States consumer protection laws, including regulations enforced by the Federal Trade Commission (FTC) under the FTC Act.

2. Eligibility Conditions for Refunds

We strive to ensure that every order meets our quality standards. A refund may be issued under the following eligible circumstances:

• You received an incorrect item that does not match your confirmed order.
• Your order arrived in an unsatisfactory condition due to a food quality issue (e.g., undercooked, spoiled, or contaminated food).
• Your order was not delivered within a reasonable timeframe and was confirmed lost by our team or the delivery provider.
• You were charged incorrectly or charged more than once for the same order (duplicate billing).
• Your order was cancelled by Starbird Chicken prior to preparation or delivery due to operational issues on our end.
• An item listed as available was unavailable, and no suitable substitution was offered or accepted.

Refunds will not be issued in the following situations:

• You simply changed your mind after placing an order that has already been prepared.
• You provided an incorrect delivery address and the order was delivered to that address.
• The issue was caused by your own actions or negligence after the food was delivered in proper condition.
• The complaint is submitted outside of the eligible timeframe outlined in this policy.
• The order was marked as delivered and confirmed by GPS tracking or delivery partner verification.

3. Timeframes for Refund Requests

To be eligible for a refund, you must contact us within the following timeframes:

Requests submitted after these timeframes may not be eligible for a refund. We encourage you to inspect your order upon receipt and contact us immediately if there is an issue.

4. Non-Refundable Items and Services

Certain items and charges are non-refundable by their nature. The following are not eligible for refunds:

• Delivery fees: Delivery service charges are non-refundable once the delivery has been initiated, except in cases where the order was cancelled by Starbird Chicken before dispatch.
• Service fees and platform charges: Any third-party service fees collected through external ordering platforms are subject to that platform's own refund policies.
• Promotional or discounted items: Items purchased using promotional codes, discount vouchers, or as part of a special offer may be subject to limited refund eligibility.
• Tip amounts: Gratuity or tip payments made to delivery personnel are non-refundable.
• Gift cards and prepaid credits: Once activated or redeemed, gift card balances and prepaid credits are non-refundable and cannot be exchanged for cash.
• Fully consumed orders: Refunds will not be issued for food items that have been substantially consumed prior to the complaint being raised.

5. How to Request a Refund (Step-by-Step)

To submit a refund request, please follow these steps carefully:

1. Step 1 – Contact Us Promptly: Reach out to our customer support team as soon as possible within the eligible timeframe. You can contact us via:
   • Email: [email protected]
   • Website: starbirdtasty.rest
2. Step 2 – Provide Your Order Details: Include the following information in your request:
   • Your full name and contact information
   • Your order number or confirmation number
   • The date and time of the order
   • The specific item(s) involved in your complaint
   • A clear description of the issue you experienced
3. Step 3 – Submit Supporting Evidence: Where applicable, please provide photographs of the incorrect, damaged, or unsatisfactory items. Visual documentation significantly speeds up the review process.
4. Step 4 – Await Review: Our customer service team will review your request and respond within 2 business days. We may ask for additional information if needed.
5. Step 5 – Refund Decision: Once your request has been reviewed and approved, we will notify you of the refund decision and initiate the refund to your original payment method.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive your funds will depend on your payment method:

7. Partial Refunds

In some situations, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following circumstances:

• Only one or a few items within a larger order were incorrect, missing, or unsatisfactory — a refund will be issued for those specific items only.
• The food quality issue affected only part of the order, while the remainder was delivered correctly and in acceptable condition.
• A promotional discount was applied to the order — the refund will reflect the actual amount paid for the affected item(s) after the discount.
• The customer accepted a replacement or partial resolution for part of the issue, and only the remaining unresolved portion qualifies for a monetary refund.

The determination of whether a full or partial refund is appropriate will be made at the discretion of our customer service team, based on the specific circumstances of each case.

8. Exchange Policy

Due to the perishable nature of food products, traditional item exchanges (returning a product and receiving a replacement at a later date) are generally not applicable. However, Starbird Chicken offers the following resolutions in lieu of a direct exchange:

• Re-delivery of correct items: If we delivered the wrong item, we will offer to re-deliver the correct item at no additional charge, subject to operational availability and delivery hours.
• Store credit: In cases where re-delivery is not possible or practical, we may offer store credit equivalent to the value of the affected item(s) to be used on a future order.
• Monetary refund: If neither re-delivery nor store credit is preferred or available, a monetary refund will be issued per this policy.

Customers are encouraged to indicate their preferred resolution when submitting a refund or complaint request. We will do our best to accommodate your preference.

9. Cancellation Policy

We understand that plans can change. Here is our order cancellation policy:

9.1 Customer-Initiated Cancellations

• Before preparation begins: If you cancel your order before our kitchen has begun preparing it, you are eligible for a full refund. Please contact us immediately after placing your order if you need to cancel.
• After preparation has begun: Once preparation of your order has started, cancellation may not be possible. In such cases, a refund may not be issued unless there are exceptional circumstances at our discretion.
• After dispatch for delivery: Orders that have already been dispatched for delivery cannot be cancelled. You will need to refuse delivery and contact us to discuss the situation.

9.2 Starbird Chicken-Initiated Cancellations

On rare occasions, we may need to cancel your order due to circumstances such as:

• Unavailability of menu items after the order was placed
• Operational disruptions at our location
• Inability to process your payment
• Fraudulent or suspicious order activity

In all cases where Starbird Chicken cancels an order, you will be notified promptly and a full refund will be issued to your original payment method within 3–5 business days.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, we encourage you to follow the steps below to resolve the matter:

10.1 Internal Escalation

If you believe your refund request was not handled correctly, you may request an escalation to a senior customer service representative. Please email us at [email protected] with the subject line "Refund Dispute Escalation" and include your original request details and the reason for your dissatisfaction.

10.2 Chargeback Through Your Bank

Under the Fair Credit Billing Act (FCBA) and general consumer protection regulations in the United States, you have the right to dispute a transaction with your credit card issuer or bank if you believe you have been charged in error. We encourage customers to attempt resolution with us directly before initiating a chargeback, as this allows us to resolve the matter more quickly.

10.3 Third-Party Mediation

If your dispute cannot be resolved directly with Starbird Chicken, you may seek assistance from a neutral third-party mediator or consumer protection organization, including the Federal Trade Commission (FTC) at www.ftc.gov or your state's consumer protection agency.

10.4 Governing Law

This Refund Policy is governed by the laws of the United States. Any unresolved disputes shall be subject to the jurisdiction of the applicable courts in the United States, in accordance with applicable federal and state law.

11. Third-Party Platform Orders

If you placed your order through a third-party delivery platform (such as DoorDash, Uber Eats, Grubhub, or similar services), please be aware of the following:

• The third-party platform's own refund policy may apply in addition to or instead of this policy.
• Refund requests for third-party platform orders should be initiated through that platform's customer support channels.
• Starbird Chicken may coordinate with the platform to resolve quality or fulfillment complaints, but we may have limited ability to process refunds directly for orders placed through third-party systems.

12. Changes to This Refund Policy

Starbird Chicken reserves the right to modify, update, or revise this Refund Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

13. Contact Information

If you have any questions about this Refund Policy or wish to submit a refund request, please contact our customer support team using the details below:

This Refund Policy was last updated on June 12, 2026, and supersedes all previous versions.