Privacy Policy

Effective Date: June 12, 2026  |  Last Updated: June 12, 2026

1. Introduction and Who We Are

Welcome to Starbird Chicken ("we," "us," "our," or "the Company"). We operate the website located at starbirdtasty.rest and provide food services including online ordering, in-store dining, catering, and related hospitality services across the United States.

We are committed to protecting your personal information and respecting your privacy. This Privacy Policy has been drafted in compliance with applicable United States federal and state privacy laws, including but not limited to:

• The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA)
• The Federal Trade Commission Act (FTC Act) governing unfair or deceptive practices
• The Children's Online Privacy Protection Act (COPPA)
• The CAN-SPAM Act governing commercial email communications
• The Telephone Consumer Protection Act (TCPA)
• Other applicable state and federal privacy regulations

By accessing or using our website, applications, or services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please discontinue use of our services immediately.

For any questions about this Privacy Policy, you may contact us directly at:

2. Information We Collect

We collect various types of information from and about users of our website, mobile platforms, and in-person services. The categories of personal information we collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, or contact us directly, we may collect:

• Full name
• Email address
• Mailing and delivery address
• Phone number
• Date of birth (for age verification and birthday promotions)
• Username and password (for account holders)
• Profile photo (if voluntarily provided)

2.2 Payment and Financial Information

When you make a purchase through our website or mobile app, we collect payment-related information necessary to process your transaction, including:

• Credit or debit card details (processed securely through third-party payment processors)
• Billing address
• Gift card numbers or promotional codes
• Transaction history and purchase records

We do not store complete credit card numbers on our servers. All payment data is handled by PCI-DSS compliant third-party processors.

2.3 Order and Food Preference Information

As a food service business, we collect information related to your food preferences and ordering habits, including:

• Meal preferences and dietary requirements
• Order history and frequency
• Favorite items and customizations
• Special instructions or requests
• Loyalty program participation and reward points

2.4 Usage and Behavioral Data

When you visit our website or use our digital services, we automatically collect certain technical and behavioral information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL (the page you came from before visiting our site)
• Links clicked and features used
• Search queries entered on our website
• Session duration and timestamps

2.5 Device Information

We collect information about the devices you use to access our services, including:

• Device type (desktop, mobile, tablet)
• Device identifier or mobile advertising ID
• Mobile network information
• Hardware model and settings
• Screen resolution
• App version (if using our mobile application)

2.6 Location Information

With your permission, we may collect precise or approximate location data to help you find the nearest Starbird Chicken location, facilitate delivery services, and personalize your experience. You may disable location tracking through your device settings at any time.

2.7 Communications and Feedback

When you contact us for customer support, submit a review, or participate in surveys and promotions, we collect:

• Content of your messages, emails, or calls
• Feedback and review content
• Survey responses
• Social media interactions with our official accounts

2.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar technologies to collect information about your online activity. For full details, please refer to Section 8 of this Privacy Policy (Cookie Usage).

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. These include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders (online, in-app, or in-store)
• Managing your customer account and loyalty rewards
• Coordinating delivery or pickup services
• Sending order confirmations, receipts, and updates
• Providing catering and event services
• Responding to customer service inquiries and resolving complaints

3.2 Personalization and User Experience

• Remembering your food preferences and previous orders
• Recommending menu items based on your past behavior
• Customizing website content and promotions to your interests
• Saving your delivery addresses for faster checkout

3.3 Analytics and Business Improvement

• Analyzing website and app performance through aggregated data
• Understanding customer behavior, preferences, and trends
• Improving our menu offerings, website design, and service quality
• Conducting internal research and product development
• Monitoring and preventing fraudulent activity or security breaches

3.4 Marketing and Communications

• Sending promotional emails, SMS messages, and push notifications (with your consent where required)
• Informing you about new menu items, limited-time offers, and seasonal specials
• Administering contests, giveaways, and loyalty reward campaigns
• Delivering targeted advertising through our website and third-party platforms
• Measuring the effectiveness of our marketing campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails, replying STOP to SMS messages, or contacting us directly at [email protected].

3.5 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal processes
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of our company, customers, and the public
• Responding to lawful requests from government authorities or law enforcement

4. Sharing Your Information with Third Parties

We respect the confidentiality of your personal information. We do not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes without your explicit consent. However, we do share information in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and delivering services to you. These include:

All service providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy. They are prohibited from using your data for their own independent purposes.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or investigate potential violations
• Detect, prevent, or address fraud, security issues, or technical problems
• Protect the rights, property, or safety of Starbird Chicken, our customers, or others

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email or a prominent notice on our website prior to any such transfer, and you will be informed of any changes to the privacy practices that govern your information.

4.4 Aggregated or De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or business purposes.

4.5 With Your Consent

We may share your information with additional third parties when you provide explicit consent to do so, such as when you participate in a co-branded promotion or connect your account to a third-party platform.

5. Data Security Measures

We take the security of your personal information seriously and implement a range of technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
• Firewalls and Intrusion Detection: We use firewalls, intrusion detection systems, and continuous monitoring to protect our network infrastructure.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on a "need to know" principle.
• Password Hashing: User passwords are stored in a hashed and salted format — never in plain text.
• PCI-DSS Compliance: Payment card information is processed in compliance with Payment Card Industry Data Security Standards.

5.2 Administrative Safeguards

• Regular employee training on data privacy and security best practices
• Internal data handling policies and confidentiality agreements
• Vendor due diligence and contractual data protection obligations
• Periodic security audits and risk assessments

5.3 Data Breach Response

In the event of a data security breach that may affect your personal information, we will notify affected users and relevant authorities as required by applicable law, including state data breach notification laws. We will take prompt action to contain and remediate the breach and provide guidance on protective measures you can take.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under California Law (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal data we have collected about you, the purposes for which it is used, and the third parties with whom it is shared.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain legal exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a lower quality of service because you exercised your rights.
• Right to Data Portability: You may request a copy of your personal information in a portable and readily usable format.

To submit a California privacy rights request, please contact us at [email protected]. We will respond to verifiable requests within 45 days, with the possibility of a 45-day extension where reasonably necessary.

6.2 Rights Available to All U.S. Users

Regardless of your state of residence, we provide the following rights to all users:

• Access: You may request to view the personal information we hold about you by logging into your account or contacting us.
• Correction: You may update or correct inaccurate personal information through your account settings or by contacting us.
• Deletion: You may request deletion of your account and associated data. Some information may be retained for legal compliance purposes.
• Opt-Out of Marketing: You may unsubscribe from marketing communications at any time.
• Data Portability: You may request an export of your personal data in a machine-readable format.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please:

• Send an email to [email protected] with the subject line "Privacy Rights Request"
• Provide your full name, email address associated with your account, and a description of the right(s) you wish to exercise
• Be prepared to verify your identity to prevent unauthorized access to your information

We will not charge a fee for processing your request unless it is excessive or repetitive. We may deny certain requests where permitted by law and will explain the basis for any denial.

7. Data Retention Periods

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer required, we securely delete or anonymize it in accordance with industry best practices.

8. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing activities.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including session management, shopping cart functionality, and security features.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and personalize your experience (e.g., saved addresses, language settings, meal preferences).
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns across platforms.

8.2 Managing Your Cookie Preferences

You can manage, disable, or delete cookies through your browser settings. You may also opt out of certain third-party advertising cookies through platforms such as the Digital Advertising Alliance (DAA) opt-out tool at optout.aboutads.info.

Please note that disabling certain cookies may affect the functionality and performance of our website and services.

For complete details on our cookie practices, including a full list of cookies used and how to manage them, please refer to our Cookie Policy, available on our website at starbirdtasty.rest.

9. Children's Privacy

We are committed to complying with the Children's Online Privacy Protection Act (COPPA) and applicable state laws protecting minors' privacy online.

If you are a parent or legal guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to investigate and delete such information from our records.

We do not knowingly direct marketing communications to individuals under 18. Our website is not designed or intended to attract children, and we do not create profiles of users under 18 for commercial purposes.

10. International Data Transfers

Starbird Chicken is based in the United States and primarily serves customers within the United States. The personal information we collect is stored and processed on servers located in the United States.

If you are accessing our services from outside the United States, please be aware that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our services from outside the United States, you consent to the transfer of your personal information to the United States. We take steps to ensure that any international transfers of personal information are conducted in accordance with applicable legal requirements and that adequate protections are in place to safeguard your data.

If you have questions about international data transfers and your rights, please contact us at [email protected].

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, delivery apps, and other online services that are not operated or controlled by Starbird Chicken. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party websites or services you visit through links on our website. The inclusion of a link on our site does not constitute our endorsement of the linked site or its privacy practices.

Common third-party services that may have their own privacy practices include:

• Food delivery platforms (e.g., DoorDash, Uber Eats, Grubhub)
• Social media platforms (e.g., Instagram, Facebook, TikTok, Twitter/X)
• Online review platforms (e.g., Yelp, Google Reviews)
• Payment providers (e.g., PayPal, Apple Pay, Google Pay)

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals your preference not to be tracked across websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and we do not currently alter our data collection or use practices in response to DNT signals from your browser.

However, you can manage your privacy preferences through our cookie settings and the opt-out mechanisms described in this Privacy Policy. We will update our practices if a universally accepted standard for DNT compliance is adopted.

13. Your California Privacy Rights — Shine the Light Law

In addition to rights under the CCPA/CPRA, California residents may also request information under California Civil Code Section 1798.83 (the "Shine the Light" law) regarding the disclosure of certain categories of personal information to third parties for those third parties' direct marketing purposes.

If you are a California resident and wish to make such a request, please send your request in writing to [email protected] with the subject line "California Shine the Light Request." We will respond within 30 days of receiving a valid request.

14. How to File a Complaint

If you believe that we have violated your privacy rights or have concerns about how we handle your personal information, we encourage you to contact us first so that we can attempt to resolve the issue directly.

14.1 Contact Us Directly

Please send your complaint or concern to:

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

14.2 File a Complaint with Government Authorities

If we are unable to resolve your privacy concern to your satisfaction, you have the right to file a complaint with the relevant government authority:

• California Residents: You may file a complaint with the California Privacy Protection Agency (CPPA) at:
  cppa.ca.gov
• All U.S. Residents: You may file a complaint regarding unfair or deceptive practices with the Federal Trade Commission (FTC) at:
  reportfraud.ftc.gov
• State Attorneys General: Many U.S. states allow consumers to file privacy complaints with their state Attorney General's office. Visit your state government's official website for more information.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we offer. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post the revised policy prominently on our website at starbirdtasty.rest
• Send a notification email to registered account holders for significant changes
• Where required by law, obtain your renewed consent

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after the effective date of any revised Privacy Policy constitutes your acceptance of the changes.

16. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your inquiries in a timely and transparent manner.

When contacting us, please include the following information to help us respond efficiently:

• Your full name
• Your email address associated with your account (if applicable)
• A clear description of your question or request
• The specific right(s) you wish to exercise (if applicable)

This Privacy Policy was last reviewed and updated on June 12, 2026. It supersedes all previous versions of Starbird Chicken's Privacy Policy.